Quick answer
In some countries TikTok may not work on the default settings. On iPhone, go to Settings → Cellular, choose the Burj line, open Cellular Data Network, type esimnext in the first APN field, then restart your phone.
Where you might need this
The Burj app shows this fix for plans in China, Indonesia, Malaysia, the Philippines and Singapore. Results can differ by country and network.
Change the APN on iPhone
- Open Settings and tap Cellular.
- Choose the Burj line.
- Tap Cellular Data Network.
- In the APN field under Cellular Data, type esimnext.
- Go back to save the change.
- Restart your iPhone.
- Open TikTok and check that it loads.
Only change the first APN field, the one under Cellular Data. Leave the other fields as they are.
On Android
Message us on WhatsApp with your order number and your phone model, and we'll help you with the right settings.
If TikTok still doesn't load
Message us on WhatsApp with your order number. Please don't delete the eSIM from your settings, as it may not be possible to install it again. Our help center has more connection fixes.
Common questions
Which countries need this APN change?
The Burj app shows this fix for China, Indonesia, Malaysia, the Philippines and Singapore. Results can differ by country and network.
Does this change my regular SIM?
No. You choose the Burj line before you open Cellular Data Network, so the change applies to the Burj eSIM only.
Is there a fix for Android?
Message us on WhatsApp with your order number and phone model, and we'll help you with the right settings.