How can we help?

An eSIM is a digital SIM built into your phone. Instead of inserting a physical card, you install a mobile data plan straight from your settings.

Not every phone does, so check before you buy. Your phone also needs to be carrier-unlocked to use another provider's eSIM.

1. iPhone: Settings → General → About. If you see an EID number, eSIM is supported.
2. Android: Settings → About phone and look for EID, or dial *#06#.

No. Burj eSIMs are data only. Your regular SIM and number stay on your phone, so you can keep receiving calls and SMS on it.

No. Each eSIM is tied to the device it's installed on and can't be active on multiple devices at the same time.

Make sure you're connected to Wi-Fi, then use whichever option suits you:

1. In the Burj app: open your eSIM and tap Install.
2. QR code: scan it from your phone's eSIM settings using another screen or a printed copy.
3. Manually: on iPhone go to Settings → Cellular → Add eSIM; on Android go to Settings → Network & Internet → SIMs → Add eSIM, then enter the codes from your order page.

After payment you're taken to your order page. It shows the QR code, a quick-install option for iPhone, and the manual codes for Android. Keep that page link so you can come back to it.

Check that you're on a stable Wi-Fi connection and try again from the same option. If it still fails, message us on WhatsApp with your order number before trying anything else. A QR code can often only be used once.

Yes. All current Burj plans come with unlimited data. Plans differ by destination and validity period, which is shown on each plan before you buy. Speeds depend on the local network where you are.

Each plan has a validity period in days, shown on the plan before you buy. When that period starts can differ between plans, so if you're not sure, message us before you install.

Packages are single-use and are void if they aren't used before they expire.

Open your eSIM in the Burj app to see what's remaining on your plan.

Once you've arrived at your destination, go through these in order:

1. Turn the Burj eSIM line on and set it as your mobile data line.
2. Turn on Data Roaming for the Burj line.
3. Switch Airplane mode on and off, or restart your phone.

Still not connecting? Message us on WhatsApp with your order number. Please don't delete the eSIM from your settings, as it may not be possible to reinstall it.

Speed depends on the local network and your location. Try switching Airplane mode on and off so your phone reconnects. If it stays slow, message us with your location and order number and we'll look into it.

Checkout accepts mada, Visa, Mastercard and Apple Pay.

A failed payment is usually caused by insufficient funds, a card restriction or a network issue. Check your card and try again.

If you were charged but didn't get your eSIM, don't pay again. Message us on WhatsApp with your order number or payment receipt and we'll sort it out.

Payments are final once the service has started. If there's a proven technical issue on our side, such as a faulty eSIM, you may be eligible for a refund. Contact us so we can check your order.